Welcome to https://www.o-health.com.au, O-health.
Last updated: June 12, 2026
This website (o-health.com.au) and the clinical and related services described on it are owned and operated by Cocamba Pty Ltd (ABN 63 112 683 182), trading as O-health (“O-health”, “we”, “us”, “our”).
These Terms cover two things: your use of our website, and your use of our services (clinical appointments, exercise physiology, exercise science, gym and performance services, and any digital content we make available). Our Privacy Policy forms part of these Terms. Please read them before booking or using the site.
- AGREEING TO THESE TERMS
By using our website or booking a service, you agree to these Terms. If you do not agree, please do not use the site or book with us. Where you click or tick “I agree”, “Book”, or similar, that action has the same legal effect as a signature.
- YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other law that cannot lawfully be excluded. Our services come with consumer guarantees that cannot be excluded, including that they will be provided with due care and skill. Where these Terms conflict with those rights, those rights prevail.
- USING OUR WEBSITE
You may use our website for lawful, personal purposes. The website and its content (text, images, logos, designs, videos, audio, graphics and software) belong to us or to third parties who license it to us. Using the site does not give you any ownership of, or right to reuse, that content beyond what these Terms allow.
- WEBSITE CONTENT IS GENERAL INFORMATION
Articles, guides and other general content on our website and social media are for general information only. They are not personal clinical, medical, legal or financial advice and should not be relied on as a substitute for a consultation. This clause applies to our website content. It does not apply to advice given to you directly in a consultation, which is covered by Section 5.
- OUR CLINICAL AND HEALTH SERVICES
Our clinical services are provided by qualified practitioners who are registered with, or accredited by, the relevant national body for their profession (for example, osteopaths and physiotherapists registered through AHPRA and exercise physiologists accredited through ESSA).
Advice given to you in a consultation is specific to you and to the information available at the time. We do not guarantee any particular clinical outcome.
Our services are not emergency care. If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.
Some of our services involve physical activity (including exercise physiology, exercise science, gym and performance sessions, and classes). By taking part, you confirm that you have told us about any health condition, injury, pregnancy or symptom that may affect your participation, and that you have obtained medical clearance where appropriate. Tell your practitioner promptly if anything changes.
- PATIENTS UNDER 18
We welcome patients under 18. For a patient under 18:
– a parent or legal guardian must consent to the treatment; and
– a parent or guardian may need to attend, in line with our practice policy.
If you book on behalf of someone under 18, you confirm that you are their parent or legal guardian, or are otherwise authorised to consent to their care. Bookings made directly through the website should be made by an adult.
- BOOKING APPOINTMENTS
When you book, please give us accurate details (your name, contact email, phone number, and any information we ask for to provide your care safely). You are responsible for keeping your details up to date and for activity on your account, including appointments made through it.
- FEES AND PAYMENT
All prices are in Australian dollars and include GST where it applies. Prices may change, and the price that applies is the one in force when your booking is confirmed. Payment is due at the time of your appointment unless we agree otherwise. We accept the payment methods shown at the clinic or on the site. Where you store a card with us, you authorise us to charge it for fees you owe, including any cancellation or no-show fee under Section 9. If a payment is declined, we may pause further services until it is resolved.
- CANCELLATIONS, RESCHEDULES AND NO-SHOWS
We understand that plans change. To cancel or reschedule, please contact us by [phone] or [email] at least 12 hours before your appointment.
– If you cancel or reschedule with less than 12 hours’ notice, a fee of 50% of the consultation cost applies.
– If you do not attend and do not let us know, the full consultation fee applies.
We will tell you about this policy when you book. We may also need to reschedule your appointment from time to time, and we will offer you a new time as soon as we can.
- PREPAYMENTS, DEPOSITS AND REFUNDS
Your rights under the Australian Consumer Law (Section 2) always apply. We do not currently require prepayment to book an appointment; payment is made at the time of your appointment. We may introduce prepayment or a deposit for certain services in the future. Where we do, that amount is applied to the cost of your appointment, and:
- If we cancel or cannot provide the service, we refund the full amount.
- If you cancel or reschedule with more than 12 hours’ notice, we refund the full amount, or hold it as a credit if you prefer.
- If you cancel or reschedule with less than 12 hours’ notice, we retain 50% of the consultation cost and refund the balance, in line with Section 9.
- If you do not attend without notice, we retain the full consultation fee. Beyond your Australian Consumer Law rights, we are not required to refund a service because you have changed your mind, or because you asked us to provide it in a way we advised against. We may, at our discretion, offer a credit instead of a refund.
- PRIVACY AND YOUR HEALTH INFORMATION
We collect and handle personal and health information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and, in New South Wales, the Health Records and Information Privacy Act 2002 (NSW). Health information is sensitive information, and we handle it with the additional care those laws require. Our Privacy Policy explains how we collect, use, store, disclose and give you access to your information. By using our site and services, you confirm the information you give us is accurate.
- FEEDBACK
We welcome feedback about your experience so we can keep improving, and we would rather hear it directly. Please share it with our team at [email] or [phone]. We may use your feedback internally to improve our services.
To meet our obligations under the Health Practitioner Regulation National Law, we do not publish, share, solicit or reward testimonials about our clinical care, and we do not use them in our advertising. If you choose to leave a review on a third-party platform, that is your decision; please understand we are limited in how we can respond to or share comments about clinical care.
- INTELLECTUAL PROPERTY
We (or our licensors) own the intellectual property in our website, content, digital products and brand. You may not copy, modify, distribute, sell, publish, reverse engineer or create derivative works from any of it without our written consent. Where we provide a digital product (such as a guide, workbook or video), we grant you a personal, non-exclusive, non-transferable licence to use it for your own purposes only.
- PROHIBITED USE
You must not use our website or content: for any unlawful purpose; to break any law; to interfere with, hack, deface or disrupt the site or its security; to infringe anyone’s rights; to send spam or unsolicited promotional material; or to harm or harass others.
- LINKS TO OTHER WEBSITES
Our site may link to websites we do not control. We do not endorse or take responsibility for their content. It is up to you to decide whether those sites are appropriate for you.
- LIABILITY
Nothing in this Section limits your rights under Section 2. Subject to those rights, and to the extent the law allows:
– our liability for failing to meet a consumer guarantee for our services is limited to supplying the services again, or paying the cost of having them supplied again;
– we provide our website on an “as is” and “as available” basis and do not warrant that it will be uninterrupted, error-free or secure; and
– we are not liable for indirect or consequential loss, loss of profit, or loss of data arising from your use of our website.
This Section does not limit liability that cannot lawfully be limited, including for death or personal injury caused by our negligence.
- INDEMNITY
To the extent the law allows, you agree to cover us for any loss, liability or reasonable cost we incur to the extent it arises from your breach of these Terms, your unlawful use of the site, or your breach of someone else’s rights. This does not apply to loss caused by our own negligence or breach.
- CHANGES TO THESE TERMS
We may update these Terms from time to time. We will post the updated version here with a new “last updated” date, and the updated Terms apply from the date they are posted. For significant changes, we will take reasonable steps to let you know. Please review these Terms before each use.
- SUSPENDING OR ENDING ACCESS
We may suspend or end your access to the website if you breach these Terms, or for other reasonable operational reasons. The sections that by their nature should continue (including Intellectual Property, Liability, Indemnity and Privacy) will continue after access ends.
- GENERAL
If any part of these Terms is found to be unenforceable, it will be adjusted to the minimum extent needed to make it enforceable, and the rest will continue to apply. We may assign our rights and obligations under these Terms; you may not assign yours without our consent. These Terms, together with our Privacy Policy and any separate services agreement we enter into with you, are the entire agreement between us about your use of the site and services. Where a separate services agreement conflicts with these Terms, that agreement prevails. These Terms are governed by the laws of New South Wales, and you agree to the exclusive jurisdiction of its courts. If a dispute arises, please contact us first so we can try to resolve it quickly and fairly.
CONTACT US
O-health
799 Mate Street
Albury NSW 2640
P: 02602121777
E: info@o-health.com.au